Making the best of Walmart’s return policy
If you’re making a return at Walmart sometimes it’s easy and simple while other times, it seems like a return can become a little difficult. We are going to share with you all you need to know about Walmart’s return policy. We will cover what items you can return, how long you have to return them and any other helpful information. This return policy guide will cover everything you need to know to make your Walmart returns. One thing you have to keep in mind while it is Walmart’s policy some of it can vary per your location.
To make these returns you’ll want to make sure you have your receipt to save time and make it a smoother transaction. If you don’t have your receipt or your card you made your original payment on you can still, make the return but the refund will be placed on a Walmart gift card. Grab your purchase, receipt and head to Walmart’s customer service to make your returns.
Walmart’s 90 days to return
Most of your Walmart purchases fall under the standard 90-day returns policy. This gives you 90 days to return items like clothing, shoes, jewelry, and more for a full refund via your original form of payment. If your original payment was with a debit or credit card, refunds will be available in up to 10 business days. Or if your receipt shows you paid cash, you’ll get it right on the spot. This 90-day policy also covers any items that are damaged or defective just bring it into customer service with proof of purchase.
Walmart’s electronic return policy
Now if you’re looking to return any electronics then you only have 30 days to do so. These electronics include scooters, hoverboards, PCs, tablets, laptops, TVs, and cameras. You also have 14 days to return any prepaid mobile phones. Keep in mind on certain electronics and games they will not allow a return once the item has been opened.
Walmart’s contact return policy
Now if you use contacts and get yours from Walmart, then you’ll love this policy. Now if you have any unopened contacts from Walmart, then you get one year to return them. These contacts must be unopened in order to get your refund. If you get your prescription glasses from Walmart, you’ll also have 60 days to make a return.
Can you return trees and shrubs?
Yes, Walmart gives you up to one year to return trees, shrubs, and perennials. You MUST have your receipt or any proof of purchase to make these returns. This policy is the same with Home Depot and Lowe’s. You can return trees and shrubs for a year as long as you have a receipt. Now if you’re talking about a regular house plant those fall under the regular 90-day return policy.
Walmart’s fresh guarantee refund policy
Walmart guarantees you the Freshes products when it comes to perishable items. If after you purchase your groceries and some are not to your standard or have started to go bad, or rotten before the Best Buy date, then Walmart’s policy allows you to bring them back for a refund. You do need your receipt for this refund to show when it was purchased. If you do your shopping online and start a refund on the app then it is possible that some of your perishable items, may not be asked to be returned.
Now when it comes to non-perishable food items you can still return those. They are covered under Walmart’s 90-day return policy. To return nonperishables you MUST have your receipt.
Walmart’s return policy on photos
If you have any photos printed at Walmart or order any personalized photo products like blankets, mugs, calendars, and more they do allow you to make a return. You have up to 90 days to return these items. Walmart does ask you to NOT return these items by mail. Bring them into customer service or contact Walmart to see how they would like you to proceed.
Returns without proof of purchase
Now if you’re like me I toss and throw out my receipts without thinking about it. If you need to make a return and can’t find your receipt you do have a few options. If you are returning an item and it is under $10 then you can head to customer service with the item and your government-issued ID. Your returns will be tracked against your ID and as long as everything matches up, they will issue the return. You will get the current sell price of that item.
Now if you don’t have your receipt and the item is over $10 there is still hope. If you used a card to make your purchase, they can use that card to search and look up your purchase so that they can issue you your refund.
Returning your Walmart online purchase in store
Now if you do a lot of online shopping Walmart’s return policy made sure to make it easy for you. If you made an online purchase and wish to return it in-store all you need is your 13-digit online confirmation number. Then head into Walmart and go to the customer service center. They will use that number to issue your refund and put it directly back on the card you used to pay.
Now if you are using the Walmart App they have made it easy for you to make returns as well. This is called Walmart’s Mobile Express Return. Go to your purchase history and select the item to start the return. Then they will give you a QR code. This is for customer service to scan then give them the item back and you are all set.
You can also send your item back in the mail for free. You use your app again in the purchase history spot. Then they will give you the label needed to return the item completely free! The item does have to be sold by Walmart and not a third-party seller. This does take a few weeks to complete your return but you get to do it all from your home.
Holiday return policy
Now with the holiday most of Walmart’s return policy will remain the same giving you 90 days. Now it you’re purchasing any electronics for the holidays and worried about the return policy they do give you a little more wiggle room. They will still only have 14 or 30 days to make the return. But if you purchase the items after November 1st. The 14 or 30 days will not start till December 26th. That way if anyone needs to make any exchanges or returns of a gift it’s still possible.
Coupons and discounts on your returns
Now if you’re like us we love to shop and use coupons and any kind of discount we can get. Now if you purchased an item with a coupon and you’re taking it back for a refund you will not get back the money that was saved with a coupon. So if you purchased an item that cost $10 and you had a $2 off coupon. When you make a return you will only get the $8.00 back. So that’s something to consider when deciding if you should make a return or just exchange the item.
Items that can only be exchanged
While most items can be returned there are a few that can only be exchanged after they are open. You still only have so many days to make the exchange like Unlocked wireless phones, Air beds, air mattresses, and medical equipment like walkers, crutches, and slings. All these items are ones that can only be exchanged after opened. Make sure you keep track of how long it’s been since you purchased them. For mobile phones, you only have 14 days to exchange, 30 days on the air mattresses, and 90 days from purchase with any medical equipment.
Items that can’t be returned at all!
Walmart does offer a return on most of its products but there is a list of items that can’t be returned or exchanged at all. Here is a list of a few items that you can’t return.
- software delivered by mail
- Minutes for prepaid cell phones
- Pepper spray
- Trading cards
- Gas-powered items like dirt bikes, go-karts, and ATVs
- Prescription drugs and devices
- Hygienic medical equipment and diabetic supplies
- Used tires
- Anything including pseudoephedrine, phenylpropanolamine, or ephedrine
- Pregnancy tests, and home diagnostic testing kits
Walmart’s 100% satisfied return policy
Walmart’s return policy states “Not 100% Satisfied with a Walmart Private Brand Item? We’ll replace it or refund your money. All you need is the package.” So even if the items are empty, if you weren’t totally satisfied, they state you can take them back for a refund or for it to be replaced. This is only on private Walmart Brands. A few of those brands are listed below for you.
- Equate
- EV1
- George
- Great Value
- Marketside
- Mainstays
- No Boundaries
- Pen+Gear
- Play Day
- Parent’s Choice
- Special Kitty
- Terra & Sky
- Time and Tru
- Wonder Nation
Automotive Battery Guarantee
Another part of Walmart’s return policy that you can use is their Automotive Battery Guarantee. This part of the policy states you get a “Money back refund or exchange to the original purchaser if battery tests bad within 90 days.” but the original purchaser is the only one that can exchange the battery per the warranty terms. You also have 90 days to return any new tires that have not been mounted or installed.
Frequently Asked Questions
How long do I have to make a return at Walmart?
On most products, you have up to 90 days to make a return. Some products will vary.
Do I need my receipt to make a return?
While having your receipt will make the return process faster, you can make a return on certain purchases without your receipt.
How long does a return take to reflect on my debit or credit card?
Refunds can take up to 10 business days to reflect on your debt or credit card.
Does Walmart accept returns on groceries?
Yes, this is covered with Walmart’s Fresh Guarantee. You will need your receipt to make a return.
Can I make a return online?
Yes, you can start a return with the Walmart App. They will inform you if you need to mail the item back or bring it back to the store.
